Youfit Health Clubs Reviews and Complaints | youfit.com @ Pissed Consumer

Most helpful review

New Reviewer

Jan 12, 2022 Jamie M Xjx

Rude district manager Eric over at the Cobb location

1.4

I have a lime card through global fit then he lied to tell me they dont take it I was pretty embarrassed and to tell me I can sign you for 24.99 after i show he my lime card which one of the employees clearly Gave me and I show up in the system but he didnt want to look dumb in front of his associate so he started to act like a complete *** and didnt apologize just tells me oh you can workout and after you will have to play next time well I call youfit in Florida and the guy pull me up right away and told that youfit does take global fit and he apologized for someone else fouled behavior

User's recommendation: Not to Cobb Austell location.

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#3252031

Location

Smyrna, Georgia

Preferred solution

Eric need to be held accountable for his work ethic and the way he treats his employees he’s very rude and doesn’t know his job plz send someone who’s more understanding and who knows the company verses someone who knows how to gym if that makes sense

New Reviewer

Jun 27, 2022 Robertbrown D

The location is dirty the bathrooms smell dirty always the bathroom stalls walls are never clean toilets are dirty..the sauna door is dirty and black dirt

1.0

Dirty location bathroom smells the bathroom stalls walls are dirty never cleaned toilet smells..sauna doors are never cleaned they are black around door handle

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#3710148

Location

Miami, Florida

Pros

Close by

Cons

Dirty

Preferred solution

Let the company propose a solution

New Reviewer

Jun 04, 2022 Geremiah Nlu

Representante

1.0

This number is to get in contact with the clubs not costumer service. I need a representative to help me

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#3639058

Location

Orlando, Florida

New Reviewer

May 16, 2022 Hector Sa

Be aware of opening times

3.7

When YouFit took over the 24/7 gym club I belonged too they kept the 24 hour service for a bit. Now they have bank hours. What is worse is that they dont even open on time when they say they are going to be open. I miss Porkys.

User's recommendation: Just mind the hours.

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#3581646

Location

Miami, Florida

Pros

Affordable

Cons

Hours of operation

Preferred solution

Let the company propose a solution

May 03, 2022 PissedConsumer3538362 of Boca Raton, FL

Nasty manager with no interest in paying customers

2.1

I am a member at Youfit Boca Raton at Palmetto, and recently started commuting by bike. Its an expensive bike and I recently had one stolen. I asked on a front desk if I can bring one inside, and keep it on a side and they said yes. So today, I come to my bike and...

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#3538362

Location

Boca Raton, Florida

Pros

Cheap

Cons

Problems with cancellation and refund
Cancellation procedure
Cleanliness

Loss

$24

Preferred solution

Apology

New Reviewer

Apr 23, 2022 Joan T Uym

They will not fixed machines that have been broken for months.

2.5

Customers ask and ask when are machines going to be fixed and the brush us off and say new machines are on the way. ***

User's recommendation: It is cheap and I guess we get what we pay for. Not much!

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#3509985

Location

Richmond, Virginia

Preferred solution

Deliver product or service ordered

Apr 04, 2022 PissedConsumer3460111 of Hudson, FL

Abuse of personal information

Family member was contacted about a trial membership you fit employee informed family member the contact info was taken from my emergency contact info

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#3460111

Location

Hudson, Florida

New Reviewer

Mar 31, 2022 Cj R Yqz

Leadership with No Integrity , Regionals

The leadership is willing to sacrifice loyal employees. They use these young people and ask them to do things that they know is wrong . Everyone is NOT treated equally. They have cameras within the gym and think they can get away with placing fault on others. Frauds all of them.

User's recommendation: Chose another gym.

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#3450586

Location

Atlantic Beach, Florida

Preferred solution

Let the company propose a solution

New Reviewer

Mar 17, 2022 Evangeline V Obf

Olney club opening late

Arrived at Olney youfit 6am on March 17th, Club was not opened. Members arrive early because of IMPORTANT reasons. So please be respectful of that. We know things can happen but it seems this is happening a lot.

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#3412643

Loss

Preferred solution

MY WALLET AND CREDIT CARD WAS STOLEN. I was charged an extra fee for being late with payment in February. I explained my situation to person at front desk (OLNEY).

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New Reviewer

Mar 10, 2022 Kristen L Ect

CANCELLATION

1.0

I have been trying to cancel my membership for TWO YEARS! I no longer live in Florida. I moved in March 2020. Please let me know how I can receive a refund.

User's recommendation: DO NOT JOIN THIS GYM!

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#3396403

Location

Sarasota, Florida

Loss

$1000

Preferred solution

Full refund

New Reviewer

Feb 15, 2022 TS B Lvc

Dirty gym

Youfit North Lauderdale, Mcnab rd. I have been attending this gym for 2 yrs and the up keep is really going downhill. The women restroom is very nasty the gym equipment is dirty dusty and some machines dont work. I know they have updated some the equipment but there are still broken machines you cant use. But back to the filth in the ladies room, you would think with Covid it would be more clean, but the front staff told me the cleaning crew comes 1 time at night only he noticed they dont even mop the floors anymore. I think some one need to take a surprise visit or mystery shopper. I think its unfair a pay to come to the gym and its not ran properly

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#3342608

Location

North Lauderdale, Florida

Pros

Location

Cons

Not clean

Preferred solution

I would like the gym to cleanse like it use to be

New Reviewer

Feb 15, 2022 Thomas P Wad

Disrespectful Manager Aaron

My experience at the Youfit gym over 101 E Olney Ave Olney, PA 19120 was not good at all. There's a new manager by the name of Aaron,and he is very rude and somewhat disrespectful. I do not like the way he treats his employees and he do not know how to professionally talk to anyone. He always walking around like he have an attitude and makes it miserable even to walk into the gym. Planet Fitness here I come.

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#3342400

Location

Chester, Pennsylvania

New Reviewer

Jan 06, 2022 Jordan T Mcp

Refund Issue - This gym is a complete scam.

1.0

Front desk member told me my account was closed but they put it on hold instead. Clerical error caused me to be charged for 5 months! Been speaking with location to location, manager to general manager and no one wants to speak with you or take accountability. I have a...

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#3235654

Location

Boca Raton, Florida

Cons

Poor follow through
Service
Place is a scam

Loss

$134

New Reviewer

Dec 27, 2021 Fred H Jyz

Decline in cleanliness

I have been going to the Youfit in Coral Springs, Fl. 8301 W Atlantic blvd for years. I have never had a problem with the cleanliness or condition with anything here however, since it was repainted (about two weeks ago) it has really gone down hill. The floors have not...

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#3202766

Location

Coral Springs, Florida

Pros

Accessability of gym

Cons

Not clean

Preferred solution

Daily cleaning and upkeep on floors and bathrooms.

Dec 18, 2021 PissedConsumer3172876 of Miami, FL

Very disappointed!

1.0

In the middle of my training afternoon/early evening training, Youfit employee suddenly clicked off the televisions and music! It is 4;00 clock! I had no idea nor did any of the other members that the Youfit will be closing early for team member recognition! It would...

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#3172876

Location

Miami, Florida

Nov 26, 2021 PissedConsumer3098152 of Preston, United Kingdom

Conduct

Good Afternoon, I am emailing to make you aware of how you have effected my mental health. I joined Youfit but was barely able to use the facilities before covid hit. The membership was for 12 months. I then find that I have been having £34 taken out of my account for 5 months so I call to cancel and I am told I have to pay another months membership! I hadn't used the facilities in all that time but you were still taking money from me. You have now arranged for people to hound me for more money when you got £175 out of me for nothing anyway. You need to have something in place where if someone doesn't come in for a month you contact them and check that they still want the membership! Instead of happily taking someone's money then hounding them for more. I thought the point of the gym was supposed to make people feel better mentally and physically but you have done the exact opposite for me.

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#3098152

Location

Preston, England

It's inappropriate or not family friendly

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Cleanliness	3/5
Location	3/5
Price Affordability	3/5
Value for money	2/5
Diversity of Products or Services	2/5

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"Be aware of opening times"

"The location is dirty the bathrooms smell dirty always the bathroom stalls walls are never clean toilets are dirty..the sauna door is dirty and black dirt"