Youfit Health Clubs
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Resolved: You Fit Gym Just trying to cancel, worst employees ever
Corporate staff replied to email and offered refund
Finally received refund, however will not change review as the only reason it was resolved was became posted on here and the company corporate email. The Gilbert employee only responded because corporate pushed to resolve
- Management
- Trying to cancel membership for 3 months
Preferred solution: Full refund
New employee bad service
Ruf7nd for cancellation
Cancled my membership you're still taking money from my acco
Way too overcrowded
YouFit are crooks -beware
Tried to call the corporate office
Sick to my stomach
Fraud issue Im a fitness expert and was refused training /re
Still being charged after canelation fee
Cancel
"YOU CAN'T CANCEL"!!!
Anyone could write a review... negative or positive.
This one? One negative, but a major one. I simply was called (by a youfit sales rep/billing) to ask about renewing my membership, but decided that sense I haven't been to Youfit gym in over 20 months that I would cancel my membership. Immediately upon requesting to cancel I was told that all she does is renewals and accept payments but cannot cancel any membership (says it's not her department).
When asked why it is that you can renew membership and accept payments but not cancel she began to speak gibberish. Almost a foreign language. Though, clearly a native American. At any rate, so I still didn't renew and decided to call corporate.
Check this out... "Corporate # is bogus "! Not a real number at all! I called 3 times and each number found asked that I put in the zip code to a youfit nearest to you.
No corporate rep nor human being to speak with... other than a youfit store/gym. Pineapples! For the lack of a better term.
After speaking with the 2nd, clearly extremely young lady, who told me that I would have to write a letter requesting cancelation of my membership or come up there in person. Im honesty, I was completely offended. Now, if I was unable to come to my previously desired youfit gym, why would she insist on me coming up there to sign a cancelation waiver form (or something of the sort)? They only called because my Amex card had also been canceled and they were unable to charge me the monthly rate required.
Of which, I had forgotten all about my membership there due to no time for getting fit nor physically going to a gym. I don't recall the yoing lady that signed me up ever even metioning what to do in the event a customer decided to cancel. Funny how things work in this country these days. Now, it's more like companies are saying, "Though you haven't used our services in more than 20 months...
you still owe us money"! Wow! Well, I'm gonna go up there now I suppose. Also, call Amex and all of the credit bureaus and report those last 20 payments made on my card to be contested and refunded back to my card.
Not sure how this will go but I'm definitely goingto find out. So ridiculous! America the beautiful? Capitalism at it's finest!
God Bless Our New America! PINEAPPLES!!!
Again, as stated before... "For the lack of a better term"!
Rip off experts charge you to fill out paper work to cancel
Nothing electronic works
They sell you on a Movie/Cardio exercise room and all their high tech stuff. It hasn't been up and running in months.
The last time it was working is mid December 2017.
This is at the Mesquite Texas location. The employees have an excuse(lie) ever time you ask. I was told on February 2nd it would be finished that day. It is now February 27th.
They spent thousands on remodeling the outside and cant even fix the video screens on the elliptical or treadmills. a new prospect was there asking yesterday. The employee lied to them. I told them the truth.
The only reason I still go there is because its next to my house.
Have been looking to go back to Planet Fitness now. Same price as this gym.
- Price and convenience
- Misleading
- Do not fix their equipment
Preferred solution: Deliver product or service ordered
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