Harriet Rdb

Billing issue payment did not go through

Need to speak to a Representative
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Peng Rmd
map-marker Pembroke Pines, Florida

Poor Customer Service/Employees Are Liars

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I was not informed of annual membership fee. Employees at Pines Blvd location claimed to have trained me when I never met them. Area managers do not resolve issues, they play phone tag. Coporate offices do not have telephone contact
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Tiona Swi

Disrespectful Employee

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due to a mishap my card was stolen, and i got past due charges. today i brought my new card to update it and asked if my past due $10 can be removed, i am a customer for years and i have 3 othr family members customer here. but i was treated rudely and wasn't allowd to workout in the gym. i asked for the manager, the ride person happend to be a manager, i haven't seen her here before. i know the staff very well as i come here everyday. i need to file a complaint against this rude behavior and disrespect. . this is Singleton rd location in Ga 30093.
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Anonymous

Horrible rpm bikes

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This is in reference to the location in Gilbert on Higley and Southern the RPM bikes for years and years have been atrocious I know that new owners have taken over this gym yet still the bikes are in absolute the worst shape I've ever seen all the other equipment has been replaced including the walls painted however I don't think anybody cares about the walls we really need new equipment in those RPM rooms we do pay memberships extra memberships to boot to go to these classes and you provide us with these extremely horrible bites we expect to get new bikes in here
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Reason of review:
Not as described/ advertised
Kathleen v Pej

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unhappy client

If you want to join a gym to become dissatisfied and invisible UFIT is the place for you. Let me tell why, I’ve asked my gym managers for bike straps well longer than a year, it has fallen on deaf ears , recently asked a office worker to speak with person in charge of equipment she texted WHAT DOES SHE WANT, needless to say I never spoke to her but observed her on the phone ignoring me for about 40 min. I was so discusted and left. Finally, yesterday my Trainer informed me he resigned and would be leaving in two weeks, although I was sad to hear this he will go on to do much better things with his life. Now today I show up expecting to still see my Trainer , NO TRAINER. What the heck. This club didn’t have the decency to even call the client. I paid in advance for four days a week for a year, and no one thought to give me a call. I am not happy. This tells all of us a lot about management or mismanagement. What to do? I’ll gave to think about this for awhile. One thing I will say you have lost a stellar employee. Sad for UFIT. I don’t expect a response no one ever does.
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Reason of review:
Bad quality
Brittany d Dmy
map-marker Phoenix, Arizona

Never again

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I cancelled my personal trainer for my last month in February. The manager said he didn’t understand what I wanted to do and I was still charged. Charged for a service and it wasn’t even complete. Then I get a letter saying I came to the gym on 4/6 which I came to the gym to speak with a manager and I still had my regular gym membership. All they want is your money and they are liars. Don’t go there!!!
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Ron C Wrg

6135 35 ave. Phoenix

90 % of tredmills out of order.asked attendent they were un able to correct.this is a on going problem.
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Reason of review:
Bad quality
Anonymous

Credit card problems

The Bradenton, Fl You Fit is staffed by cretins. I guess I was with You-Fit for about 5 years and had nothing but problems with them in regards to use of my credit card. Every transaction *** up. I have left that gym.
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Liuba N Mtc
map-marker Hialeah, Florida

They charged after cancellation

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Is impossible !!!!!!! after having paid $ 40.70 for canceling my membership, (MANDATORY) they still charge me two months ... I went to complain to get my money back and the answer was that they have to talk to the manager of the YOUFIT of hialeah ... but the next Wednesday I will return and not in nice way
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Horrible rpm bikes

This is regarding the Youfit location on Higley and Southern and Gilbert Arizona there RPM bikes are so atrocious that 90% of them don't work and then you have to find parts with other bikes for the rest of them they have done a lot to paint the locations and fix other equipment yet these RPM bikes remain absolutely atrocious and all they give you is excuses to how they're not getting to it yet but people are paying memberships and other locations have new bikes so they really need to get on the ball and fix these horrible horrible bikes
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Reason of review:
Not as described/ advertised
Atara Csx

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Verified Reviewer
| map-marker Miami, Florida

Lock of professionalism and self authority

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Well ,i have been a member for long time ,most of the time i go to the location on 7070 coral way miami ,there were two guys that told me i coudnt use certain area and certain equitment cause they were for people who paid for personal trainning,wel i think i pay for the whole gym and all the equitment in it as they do ,if they want to pay for individual trainnig its fine i dont think that policy includes certain areas and machines ,in all gyms people are trained in the same spot where others train as well with the different of that personal assistance like i said ,these two guys got all exited and *** for no reason ,i think what it is is that they designated that area for them ,i work with customer im a finance manager for autination and customer are my priority ,i deeply think you need to fine better quality of employee and not just some loosers that can see beyond ,i will call who evwr i have to call ,i will escallade this matter the right way ,and believe me they wont be no longer there ,if this cuatomwr wants a private gym they can go and find it now i pay to enjoy the whole place and the favilities it provides,again personal assistance doeant have to do with what or where you perfomance .it is a big scam from the staff telling others member can not use a particular area .

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Reason of review:
Poor customer service
3 comments
Guest

This comment cracks me up "lock of professionalism" ??? And how many other spelling errors?

You're a financial manager? I'd hope your grammar is better in a professional atmosphere.Most gyms I go to have private training areas and are designated as such.

If an area is blocked off and supposed to used for training purposes, then clearly those members pay additional money for those services. Some people on her have legitimate complaints and you just sound like a ***

Guest
reply icon Replying to comment of Guest-1467073

Not to add fuel to the fire Jessica but I'm going to guess this person isn't from the states originally.Let's at least "luk" professional here. :)

Guest

You are dead on. I just cancelled my membership for the very same gym on 70th and Coral Way.

The gym has turned into a complete joke. Finding a dumbbell back on the rack is a miracle and a stair masters have never had a day where they were all working.And what's worse than the wastes of skin that work at the front desk is the fact that cancelling your membership with come out to $70 after you pay the annual fee, cancellation fee, and next months membership fee.

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Aariona Qlm
map-marker Houston, Texas

Thieves

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Houston, Tx,5151 Antoine YouFit Gym Stole a total of 95$ from my credit card not including the monthly pay
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Reason of review:
Problems with payment
Virginia V Oxn

Morbid Man in Zumba Class at the Atlantic-Coral Springs Gym

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A Man entered the zumba class after 30 minutes the class was already stared at the Gym at Atlantic Coral Springs Gym, he had dark sunglasees, no doing any exercise at all. Morbid and awkward conduct stared taking pictures an videos of all of the ladies in class.

The teacher was concentrated teaching, I asked the man to stop taking pictures and videos and he ignore me. I went to the front desk and no Manager was on duty. wow! Well, I explained at the front desk nut they were teenagers, they did not stoped the Man AT ALL!??

WOW! It is a lot of sex offenders every where and rhe gym.has rhe responsibility to see all this Morbid Conduct in any Class . The teacher is short and She is supper nice she probably were not lookinf at the Man doing it. She was moving fast and dancing so I looked outside for help and NO Help!

At all. I WILL file a complaint with the BBB .

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Reason of review:
Poor customer service
1 comment
Virginia V Oxn

I am really upset that not Manager or any authority on the Gym was present to represent the Company when situations like this happens because they do not work during the weekend? Wow!

So any think can happen in there.

Anything! What a shame!

Ben Kuy
map-marker Miami, Florida

Diversity

I understand south florida is a melting pot, but the heck are all the tv on a damn spanish broadcasting network. I only know english. Unless this changes I'm going else, at least *** at the other gym is mixed. I'll go back to driving long distance for a good gym experience than dealing with this ***
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Anonymous
map-marker Saint Petersburg, Florida

OMG a nightmare

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I was continually over charged something they wouldn’t fix cancelled membership and the charged me a hold acct fee instead. I’m talking with the BBB and they still lie
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