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2.0 Based on 156 reviews
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  • Customers like
    • Equipment 10
    • Trainer 6
    • Walking out door 5
  • Customers don't like
    • Customer service 15
    • Membership fees 11
    • Management 9

for mor the a year acancelled my membership and for more the 11 months i discovery the charge me every months after a cancelled my member ship i went to my branch in coconut grove fl 33133 to make the complaint and there told me there can't do anything and the same day there charge to my bank account 44 dollars for anual member ship so i dont not what to do but i feel this company is frude and still people money atte Lerry mendez 3280 w... Read more

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I signed up for a trainer, but was injured on my very first session because of the trainer's negligence. I tried to cancel, but was stonewalled. Even though I placed a decline on my credit card, YouFit Health Clubs found a way around that and charged my credit card for three months' personal training services which I could not use because of injury. Even after submitting a doctor's letter they requested to verify my injury, they refused to... Read more

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Been a member for 4 years just lately can't take the *** shower cuz this new maintenance employee always decide to clean booth showers at the same time . This is not the first time .

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Yes they do rip you off big time thats how they make money being sneaky. With your checking acount. BS charges late fees when there supose to charge you every month but they say your late and charge you bunch of bs. I would stay clear of you fit. Especially 35th and betheny .

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I went in to the gym on 3/21/16 to cancel my membership with my boyfriend as we moved to North Carolina where there is no YouFit gym available. His membership was properly cancelled, but mine has continued to be charged. I called in to complain and instead of being helpful they said there is nothing they can do and that I have to come in person to cancel. I am out of the state and cannot do so! After contacting corporate office they said I have... Read more

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I had the same problem. They even told me a woman signed me up when my girlfriend and I both remember it was a male in his 20's with brown hair. I asked to talk to the GM. His name is Michael. Wellington fl Youfit. And he I don't understand why a General Manager can't do anything to accommodate someone who has paid 20$ a month for 2 years then 10$ a month for a year. Horrible customer service. They literally do not tell you what you are signing.... Read more

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I've paid every month for years. First the 20$ line card. Then the 10$ month to month. That's when I went to the Wellington location. The GM's name is Michael. He's not a manager first off. Managers can make managerial decisions. Hints General Manager band I'm very upset with how they didn't explain anything when I dined up for instance a 42$ annual fee. Also you literally have to go in there to downgrade. Another thing they didn't not tell me.... Read more

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I'm in awe, my 19 year old child wants to join unfit health club and was denied membership because she doesn't have a checking account. Unbelievable! This is terrible because Not everyone has a checking account! In disbelief.. Here she is thinking, what a great place to train before starting the academy and she was slapped in the face with this.....Wow! Read more

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Youfit ran a promotion a day after I signed up for no membership fees. on the phone I was advised that you can cancel your membership within 3 days with zero penalty. When I went in I was informed otherwise. I was also informed that the manager would be there when I went in and he was not. He also did not return my call.

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My name is Tashanna Grant and I have sent an email regarding some issues that I have been having with your company since last month and I have yet to recieve and email back from your company regarding my refund issue. My bank however contacted me after I had filed a complaint with them and they were able to complete getting my refund back from you and had the common courtesy to follow up with me. Now I have had nothing but headaches with your... Read more

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