Youfit Health Clubs
Youfit Health Clubs Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Youfit Health Clubs has 2.0 star rating based on 516 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Equipment, Location, Clean.
Cons: Customer service, Membership fees, Deception.Recent recommendations regarding this business are as follows: "Don't join", "Horrible awful", "Being transparent and clear and empathetic with their members", "Beware of equipment", "Check pin on all machines in case they are damaged.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Youfit Health Clubs has 2.0 star rating based on 516 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Equipment, Location, Clean.
Cons: Customer service, Membership fees, Deception.Recent recommendations regarding this business are as follows: "Don't join", "Horrible awful", "Being transparent and clear and empathetic with their members", "Beware of equipment", "Check pin on all machines in case they are damaged.".
Most users ask Youfit Health Clubs for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami, FloridaThey are theives
- Cancelation policy
Preferred solution: Full refund
User's recommendation: Don't join
Billing issues for the coach service
Hola buen día. Mi nombre es Jesús Ramírez fecha de nacimiento agosto 03/1983 soy parte de su gimnasio hace 4 años en el gym ubicado en
7070 Coral Wy, Miami, FL 33155.
tengo una situación q realmente me tiene muy incómodo y que procedo a explicarles. El día primero de enero tuve un accidente donde me parti mi pierna derecha a los dos días siguientes más o menos pedí que le informaran al gym lo que había ocurrido para que por favor paralizaran mi póliza hasta que me recupere pero la señorita Claudina que es la manager de este gym no hizo nada para solventar mi situación. Ayer cuando vuelven a cobrar mi membrecia y me doy cuenta de que habían cobrado enero y febrero sin ninguna razón intenté comunicarme con ella y me hizo esperar 5 horas para devolverme la llamada cuando logré comunicarme me dijo q no estaba enterada de nada cosa q no es cierta porque si sabía lo que había ocurrido. Aunado a esto, me dijo que me enviaría al momento un correo electrónico para que enviara mi documentación del accidente.
Pero nunca me envió el correo ni prestó atención a mi caso. eso me demuestra la poca empatía que ella tiene con los clientes de este gym. Ayer le expliqué que yo no quería que cancelaran mi póliza sino q la pusieran en hold ella me dijo q me cobrarían 50$ mensuales yo le dije que no había problema. Pero ahora viendo la situación que no me han mostrado ningún tipo de interés ni consideración deseo cancelar mis servicios con Uds.
porque no me parece justo cómo la senorita claudina me está tratando ni lo poco eficiente que es para realizar sus labores. Sin otro particular adjunto la documentación de mi accidente para q vean q si es verdad y espero alguien se comunique conmigo lo antes posible para que solucionen mi situación. Dejó mi número de telf 786303****.
Si necesitan algún otro tipo de información déjenme saber. Mil gracias y espero respuesta lo antes posible.
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Verified Reviewer | Deerfield Beach, FloridaYouFit in Deerfield Beach, Fla Charged my bank for months after I cancelled my membership
- Only cons literally deceptive sales practices
- To many to mention
Preferred solution: Full refund
User's recommendation: Horrible awful
Still waiting for call back on a horrendous, disrespectful customer service I experienced from the front desk employee.
Bad experience with management
- Locations
- Price and customer service
Preferred solution: Need to get my membership cancelled without penalties
User's recommendation: Being transparent and clear and empathetic with their members
Employee complaint
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Verified Reviewer | Gretna, LouisianaEquipment failure
User's recommendation: Beware of equipment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Membership cancellation and refund
Company resolved the issue.
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Stay away from this establishment. Terrible customer service
Equipment
User's recommendation: Check pin on all machines in case they are damaged.
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Verified Reviewer | Land Of Lakes, FloridaRude staff with no regard for privacy or safety.
- Seemed to be clean and close to home
- Staff is rude
User's recommendation: Don’t.
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Verified Reviewer | Greenacres, FloridaRecent removal of older treadmills
Hello,
My name is Alexandra and Ive been a member of YouFit in Greenacres, FL for 8 years or so.
Some time ago, the treadmills were upgraded to better ones. Sadly, the upgraded ones have NO fan and NO tv!
Fortunately, four of the older treadmills (the purple ones) remained and they are the only ones I used.
Last weekend, the four remaining purple treadmills were removed from the gym. Ugh! I can live without the tv but the built-in fan on the machine is a MUST for me!
I am a competitive athlete and have trained at YouFit for several triathlons, including a Half Iron Man. Currently, I am training to climb several high-altitude mountains, the first of which is Mount Kilimanjaro in September.
I NEED a fan on the treadmill for my runs and long incline walks!
I have expressed my dismay to several employees at the gym, including the manager.
There are currently 18 treadmills in the gym. I am writing with a plea to swap out 4 of the upgraded treadmills to the 4 purple treadmills that were recently removed. If you were to ask the employees working at the Greenacres Youfit, you would learn that several members have complained about the removal of the purple treadmills that had a tv and fan.
When speaking with the manager today, he told me that when he gives tours of the gym, he would say that the purple treadmills are for the leisure walker who wanted to burn of Thanksgiving dinner. Ummmwhat?
I begged to differ, and explained that Im a competitive athlete who NEEDS the fan! Im NOT a leisure walker!
I realize that my potential cancellation of membership is not going to hurt the gym but I am willing to pay more for another gym membership that has fans on all of their machines. Planet Fitness is just across the street. (My husband already switched from YouFit to Planet Fitness a few years ago simply because the water fountain didnt have cold enough water for his liking and also because paper towels frequently seemed in short supply) There is also a Crunch gym close to my house, as well as an LA Fitness.
I am really, really hoping that the purple treadmills with fans will be brought back to gym.
I love the gym, the people who work there, and the friendships I have made with other members. However, without fans on the machines, I will have to switch gyms.
If you ask any of the employees, I am the girl who is frequently on the stairmaster for 1-2 hours with a 30lb backpack and hiking boots :) One of your front desk employees told me I was the 15th person to complain about the removal of the purple treadmills.
PLEASE BRING THE OLD TREADMILLS BACK!
Thanks for your time,
Alexandra Cecil
- Value
- Clean
- Great staff
- No fans or tv on treadmills
Preferred solution: Deliver product or service ordered
User's recommendation: Great gym but no fans or TV on treadmills
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Verified Reviewer | Smyrna, GeorgiaVery slow response resolving problem.
User's recommendation: Before you sign contract, make certain this is what you want. Although they say you have grace period for changing your mind. They fail to tell you it's not going to be easy to get refunded. grace
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Verified Reviewer | Miami, FloridaLying thieves
I signed up for Youfit gym and became a member on January 6, 2023, on a month-to-month contract. They withdrew the initial fee of $15.14 on 01/09/23 and on 02/06/23 they deducted 53.49 for the annual fee from my checking account.
On Feb. 20 I suffered an injury (non gym related) and asked if I could freeze my account for medical reasons and they agreed. But they made me sign a contract informing me that it would take 30 days to process, so I would have to pay for March in full and on April the freeze will take effect and will only be charged $5 for the next 3 months. March came around, and they deducted $42.79 as I expected.
And now we are in April and I see that I wasn't charged the $5 but was charged the full amount. I called Youfit and was directed to speak to my local gym. I spoke with the rep and asked why I wasn't charged the $5. She said it has not taken effect yet and said it would start in May.
I told her that is not what I was told and that is not what is on the contract. After going with her back and forth for like 10 mins. She said it takes 60 days to process. I was shocked, and told her the contract says it takes 30 days.
I asked to speak to someone else and she hung up. Then, I called back and told her that I wanted to cancel my membership. She said I would have to come by to do that. I went over there and spoke with a gentleman about cancelling.
He said it will cost $10 fee to cancel and it will take 30 days to process, so I will have to pay for May in full. I said okay and before signing the contract I asked him can I put the reason for cancelling. He then asked why. So I explained to him, it's because my account was not frozen when I requested it.
Then the lady that I spoke on the phone came up and said that she explained to me over the phone that they made a mistake, and are trying to fix it. I told the guy that is not what she told me on the phone. I said I would like to continue to cancel and can he read to me what he wrote as the reason for me cancelling.
He said he can't put a reason... I smhno.
- Has a locker and shower
- Great gym quipment
- Nice location
- Horrible customer service
- Sales reps are liars
- Staff is rude
Preferred solution: Full refund
Question concerning shoes
I have been a member of Youfit gym for approximately five years. Today May 6, 2023 when I went to the gym I was told at the front desk that the shoes I was wearing was not allowed.
This is a problem for me since they are orthopedic corrective shoes. I was born clubfooted with one leg shorter than the other and I have only one pair of shoes to wear. These are the only shoes I can wear anywhere. I have difficulty walking without them and other shoes are not an option.
I have had surgery on my left foot several times with the last one being approximately 40 years ago. I am happy that at almost 80 years of age I can walk comfortably most of the time. I am very physically active and enjoy going to Youfit. I have been going to a gym somewhere most of my adult life.
This is the first time I have ever had a problem with my shoes. I would like to get this issue resolved to prevent more embarrassing moments in the future.
Other gyms have welcomed me but I would prefer not having to make a change. I look forward to hearing from you to resolve this issue.
Dissatisfied
- Con you right out of your money
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pompano Beach, FloridaStealing my money
User's recommendation: Don’t join
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