Youfit Health Clubs

Hola buen día. Mi nombre es Jesús Ramírez fecha de nacimiento agosto 03/1983 soy parte de su gimnasio hace 4 años en el gym ubicado en

7070 Coral Wy, Miami, FL 33155.

tengo una situación q realmente me tiene muy incómodo y que procedo a explicarles. El día primero de enero tuve un accidente donde me parti mi pierna derecha a los dos días siguientes más o menos pedí que le informaran al gym lo que había ocurrido para que por favor paralizaran mi póliza hasta que me recupere pero la señorita Claudina que es la manager de este gym no hizo nada para solventar mi situación. Ayer cuando vuelven a cobrar mi membrecia y me doy cuenta de que habían cobrado enero y febrero sin ninguna razón intenté comunicarme con ella y me hizo esperar 5 horas para devolverme la llamada cuando logré comunicarme me dijo q no estaba enterada de nada cosa q no es cierta porque si sabía lo que había ocurrido. Aunado a esto, me dijo que me enviaría al momento un correo electrónico para que enviara mi documentación del accidente.

Pero nunca me envió el correo ni prestó atención a mi caso. eso me demuestra la poca empatía que ella tiene con los clientes de este gym. Ayer le expliqué que yo no quería que cancelaran mi póliza sino q la pusieran en hold ella me dijo q me cobrarían 50$ mensuales yo le dije que no había problema. Pero ahora viendo la situación que no me han mostrado ningún tipo de interés ni consideración deseo cancelar mis servicios con Uds.

porque no me parece justo cómo la senorita claudina me está tratando ni lo poco eficiente que es para realizar sus labores. Sin otro particular adjunto la documentación de mi accidente para q vean q si es verdad y espero alguien se comunique conmigo lo antes posible para que solucionen mi situación. Dejó mi número de telf 786303****.

Si necesitan algún otro tipo de información déjenme saber. Mil gracias y espero respuesta lo antes posible.

Hello,

My name is Alexandra and Ive been a member of YouFit in Greenacres, FL for 8 years or so.

Some time ago, the treadmills were upgraded to better ones. Sadly, the upgraded ones have NO fan and NO tv!

Fortunately, four of the older treadmills (the purple ones) remained and they are the only ones I used.

Last weekend, the four remaining purple treadmills were removed from the gym. Ugh! I can live without the tv but the built-in fan on the machine is a MUST for me!

I am a competitive athlete and have trained at YouFit for several triathlons, including a Half Iron Man. Currently, I am training to climb several high-altitude mountains, the first of which is Mount Kilimanjaro in September.

I NEED a fan on the treadmill for my runs and long incline walks!

I have expressed my dismay to several employees at the gym, including the manager.

There are currently 18 treadmills in the gym. I am writing with a plea to swap out 4 of the upgraded treadmills to the 4 purple treadmills that were recently removed. If you were to ask the employees working at the Greenacres Youfit, you would learn that several members have complained about the removal of the purple treadmills that had a tv and fan.

When speaking with the manager today, he told me that when he gives tours of the gym, he would say that the purple treadmills are for the leisure walker who wanted to burn of Thanksgiving dinner. Ummmwhat?

I begged to differ, and explained that Im a competitive athlete who NEEDS the fan! Im NOT a leisure walker!

I realize that my potential cancellation of membership is not going to hurt the gym but I am willing to pay more for another gym membership that has fans on all of their machines. Planet Fitness is just across the street. (My husband already switched from YouFit to Planet Fitness a few years ago simply because the water fountain didnt have cold enough water for his liking and also because paper towels frequently seemed in short supply) There is also a Crunch gym close to my house, as well as an LA Fitness.

I am really, really hoping that the purple treadmills with fans will be brought back to gym.

I love the gym, the people who work there, and the friendships I have made with other members. However, without fans on the machines, I will have to switch gyms.

If you ask any of the employees, I am the girl who is frequently on the stairmaster for 1-2 hours with a 30lb backpack and hiking boots :) One of your front desk employees told me I was the 15th person to complain about the removal of the purple treadmills.

PLEASE BRING THE OLD TREADMILLS BACK!

Thanks for your time,

Alexandra Cecil

I signed up for Youfit gym and became a member on January 6, 2023, on a month-to-month contract. They withdrew the initial fee of $15.14 on 01/09/23 and on 02/06/23 they deducted 53.49 for the annual fee from my checking account.

On Feb. 20 I suffered an injury (non gym related) and asked if I could freeze my account for medical reasons and they agreed. But they made me sign a contract informing me that it would take 30 days to process, so I would have to pay for March in full and on April the freeze will take effect and will only be charged $5 for the next 3 months. March came around, and they deducted $42.79 as I expected.

And now we are in April and I see that I wasn't charged the $5 but was charged the full amount. I called Youfit and was directed to speak to my local gym. I spoke with the rep and asked why I wasn't charged the $5. She said it has not taken effect yet and said it would start in May.

I told her that is not what I was told and that is not what is on the contract. After going with her back and forth for like 10 mins. She said it takes 60 days to process. I was shocked, and told her the contract says it takes 30 days.

I asked to speak to someone else and she hung up. Then, I called back and told her that I wanted to cancel my membership. She said I would have to come by to do that. I went over there and spoke with a gentleman about cancelling.

He said it will cost $10 fee to cancel and it will take 30 days to process, so I will have to pay for May in full. I said okay and before signing the contract I asked him can I put the reason for cancelling. He then asked why. So I explained to him, it's because my account was not frozen when I requested it.

Then the lady that I spoke on the phone came up and said that she explained to me over the phone that they made a mistake, and are trying to fix it. I told the guy that is not what she told me on the phone. I said I would like to continue to cancel and can he read to me what he wrote as the reason for me cancelling.

He said he can't put a reason... I smhno.

I have been a member of Youfit gym for approximately five years. Today May 6, 2023 when I went to the gym I was told at the front desk that the shoes I was wearing was not allowed.

This is a problem for me since they are orthopedic corrective shoes. I was born clubfooted with one leg shorter than the other and I have only one pair of shoes to wear. These are the only shoes I can wear anywhere. I have difficulty walking without them and other shoes are not an option.

I have had surgery on my left foot several times with the last one being approximately 40 years ago. I am happy that at almost 80 years of age I can walk comfortably most of the time. I am very physically active and enjoy going to Youfit. I have been going to a gym somewhere most of my adult life.

This is the first time I have ever had a problem with my shoes. I would like to get this issue resolved to prevent more embarrassing moments in the future.

Other gyms have welcomed me but I would prefer not having to make a change. I look forward to hearing from you to resolve this issue.