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2.0 Based on 151 reviews
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    • Equipment 10
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    • Customer service 15
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    • Management 9
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First of all...Horrible customer service. Employees standing around on their phones and incompetent kids running the front desk. It is a Smelly facility and not kept up at all. The equipment is never clean and the bathrooms are just gross. They have Hidden fees and contracts that appear to be a good deal but not at all. Id rather build my own gym at home. Cant cancel my membership without a bunch of hassle and paperwork so they hold on to the... Read more

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I joined club in September of 2015. Unaware when I paid for personal trainer that the club continur charging me for training sessions the followin 4 months adding to 16 sessions totaling $560.00. I had not even used up the first two month sessions I had hurt my back and did not notice the draft each month for personal trainer fee. Yes shame on me for not being diligent into looking at my credit card When I went to club and explained they told... Read more

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I recently tried to cancel the membership for my two children. I pay for these memberships and I signed them up. I was told, that even though the fee comes out of my bank account, my kids need to cancel the memberships themselves. Are you kidding me? It is just another way to hold us hostage to this club. When I cancelled our memberships at 24 hour fitness (5 memberships at one time) there was not fee and they did not require anyone in my family... Read more

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I need my stinking membership cancel. Youfit have been billing me for a year. You fit customer service also stinks.

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I am former customer at YouFit located in Tallahassee, FL on Mahan Drive. I am writing to dispute some charges. However, the problem goes further than a mere dispute about some charges. I went to the Mahan branch, cancelled by son's membership. I asked three times whether this was indeed a cancellation. I was assured that it was. I found out 8 months later that I had been continuously charged. I found that I was false reassured that I... Read more

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Mariah - St. Pete, Fl (9th Ave Facility) Since March 2016 Youfit has been charging me 160$ a month for training I am not recieving. I went in there multiple times and multiple times I was told there was nothing they can do. I signed up originaly in a positive financial state. Unfortunatly my Uncle passed away in May leaving me to have to move back to Boston to help my Family. In July I talked with them, face to face, and they said after a 50$... Read more

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this complaint goes to the you fit gym in ftlauderdale florida, corner of dixie hwy and commercial blvd,. there are rude,.un professional, front desk staff, including the so called manager,.his name is tim,.doesnt know how to handle situations, and be a manager, needs to learn how to,.he shouldnt work there,.i had some complaints , and he did nothing,.i will say , what comes around goes around,.back to you,.not to mention , the juice bar, un exp... Read more

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I cancelled personal training sessions during the Month of June. I cancelled because I wasn't happy with the trainer that I had been assigned and the inconsistency of trainers. I was informed after 1.5 months that it takes 30 days to cancel a personal training session. It was then that I was charged $135 for three personal training sessions. After going into the center and speaking to the manager at the gym I was told that I could only be... Read more

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Originally, I was given the Lime card membership, which is for 18 or older. They for some reason did not realize or simply forgot that I was 17, and offered me that membership, which I took and paid for as they asked for. Afterwards, they realized, and revoked my privileges. I was switched to the "white" membership, whatever it's called, which I agreed to easily enough, because it was perhaps a mistake on only one employee's part, and the age... Read more

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I would like to (once again) complaint about the bad situation of your HIALEAH location. * Bad, bad and bad Hygiene. ( bathrooms are disgusting and some areas are really humid, moldy and smelly ) * The Worst Customer Services _ Rudeness is a necessity to work there, specially the trainers . * There is no AC almost all days .. extremely hot ALL the time . * The Hialeah location is extremely crowded because there is no control and people gets in... Read more

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